Essay on Crisis Communications - 1321 Words

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporations image restoration campaign and explain Benoits theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clintons image repair discourse.†¦show more content†¦193-194) During this study the authors conducted surveys giving them data ranging from the different types of bad news, and the different strategies that were used. Wagoner and Waldron applied a politeness theory to this study concluding that the nature of the face threat inherent in a bad news event should be reliably associated with the use of redressive strategies. (p. 201) The authors finish their study by stating that no doubt leaders and followers adjust their behavior during these episodes based on their relational and communicative history and the anticipated relational consequences of the event. (p. 207) This study conducted gives a good view on crisis communications within the work place. This type of communication is important to ease tension and allow for a positive working environment. Without companies being aware of positive crisis communications strategies, there would be a much greater risk involved. Knowing the proper tactics for conveying bad news makes your organization better. Group Communication and Employee Turnover: How Co-workers Encourage Peers to Voluntarily Exit (1999) is an article by Stephen A. Cox. This article is a review of social exchange, group communication, and employee turnover. Cox reviews the relationship between employee exit and group communication. The author applies a social exchange theory that states, interpersonal behavior is the process of exchanging resources toShow MoreRelatedQuestions On Communication And Crisis1470 Words   |  6 Pages Communication and Crisis HCS/320 Patricia Bird November 28, 2015  There have been numerous reports, from local news agencies, about a possible water contamination. These reports state the water has life-threatening biological agents. As the director of emergency management for our region, we must establish an immediate crisis plan. Our plan must include research to validate these reports, communication objectives, and determine media opportunities. 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